Política de envío
Processing
- Orders are processed within 1–3 business days (Mon–Fri, excluding holidays).
- Orders placed on weekends or holidays begin processing the next business day.
- Custom, personalized, or made-to-order items may require 3–7 business days to process; this will be noted on the product page.
Domestic Shipping (United States)
- Standard: USPS First Class or USPS Priority / UPS Ground — 3–7 business days after processing.
- Expedited: USPS Priority Express or UPS 2nd Day — 1–2 business days after processing (additional fee).
- Shipping costs calculated at checkout based on weight, dimensions, and destination. Flat-rate or free-shipping promotions will be specified on the site.
Tracking & Delivery
- Tracking information is emailed once the order ships.
- Signature may be required for high-value orders.
- We are not responsible for delays caused by carriers or incorrect shipping information.
Lost, Stolen, or Damaged Packages
- Please inspect packages on delivery and report damage to us within 7 days.
- For lost or undelivered packages, contact us within 14 days of the estimated delivery date so we can open an inquiry with the carrier.
- If an item arrives damaged, keep all packaging and photos and contact customer service to start a claim.
Address Changes & Cancellations
- Please review your shipping address at checkout. We cannot change the shipping address after an order has shipped.
- If you need to cancel or change an order, contact customer service immediately. Cancellations before shipping are possible; once shipped, standard policy applies.
Undeliverable Packages
- Packages returned to us due to incorrect address or refusal by recipient will incur additional shipping and/or restocking fees. Buyer is responsible for re-shipment costs.
Customer Support
- Email: april@elizabethrosebolutique.com
- Phone:13528066205
- Response time: 1–2 business days